Support

Support & Maintenance

Keep your applications healthy, secure and evolving. We provide ongoing support and maintenance so your teams can focus on growth instead of firefighting.

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Why Support with SyncApp?

  • ✔ Proactive monitoring and fast incident response
  • ✔ Clear SLAs and communication channels
  • ✔ Continuous improvements, not just quick fixes

What We Deliver

A reliable partner to handle day-to-day issues, planned changes and long-term stability.

Application Support

End-to-end support for your critical applications, from incident handling to small change requests.

  • Incident management: triage, resolution and root-cause analysis
  • Service requests: configuration, small enhancements and content updates
  • Knowledge sharing: documentation and runbooks

Maintenance & Lifecycle Management

Planned maintenance activities to keep your systems secure, compliant and up-to-date.

  • Patch & upgrade cycles: OS, runtime and dependency updates
  • Performance tuning: optimization of response times and resource usage
  • Lifecycle planning: deprecation, replacements and re-platforming

Capabilities

Comprehensive support models tuned to how your business operates.

L1, L2 & L3 Support

Tiered support with clear escalation paths and responsibilities.

Monitoring & Alerts

Health checks, dashboards and alerting tied to agreed KPIs.

Release & Change Management

Controlled deployments and change approvals for stable operations.

Reporting & Reviews

Regular reports, SLAs and service reviews to keep everyone aligned.

Our Process

A structured support model that keeps you informed and in control.

1

Onboard & Transition

We learn your systems, set up tools, and define SLAs and responsibilities.

2

Monitor & Detect

We monitor key metrics and alerts to catch issues early.

3

Respond & Resolve

We handle incidents and requests within agreed timelines.

4

Improve & Prevent

We analyze root causes and implement changes to reduce repeat issues.

5

Review & Plan

We provide regular reports and roadmap inputs for future improvements.