Keep your applications healthy, secure and evolving. We provide ongoing support and maintenance so your teams can focus on growth instead of firefighting.
Talk to our consultantsA reliable partner to handle day-to-day issues, planned changes and long-term stability.
End-to-end support for your critical applications, from incident handling to small change requests.
Planned maintenance activities to keep your systems secure, compliant and up-to-date.
Need reliable 24/7 support? We've got you covered!
Comprehensive support models tuned to how your business operates.
Tiered support with clear escalation paths and responsibilities.
Health checks, dashboards and alerting tied to agreed KPIs.
Controlled deployments and change approvals for stable operations.
Regular reports, SLAs and service reviews to keep everyone aligned.
Maximize uptime and minimize headaches. Get your quote today!
A structured support model that keeps you informed and in control.
We learn your systems, set up tools, and define SLAs and responsibilities.
We monitor key metrics and alerts to catch issues early.
We handle incidents and requests within agreed timelines.
We analyze root causes and implement changes to reduce repeat issues.
We provide regular reports and roadmap inputs for future improvements.
Full-spectrum support from reactive incident handling to proactive system optimization
Save up to 60% on maintenance costs! Start saving now!
Real scenarios where outsourced support delivers better outcomes at lower cost
You've built critical business applications over the years, but your development team has moved on to new projects. Legacy apps still need bug fixes, security patches, and occasional enhancements, but hiring full-time developers for maintenance work is expensive. We provide on-demand support for legacy systems—maintaining stability while your in-house team focuses on innovation.
Cost Savings: $100,000-150,000/year vs hiring 2 FTE developersAfter launching your MVP or new product, you need ongoing support for bug fixes, user issues, and iterative improvements—but you can't afford to keep the entire development team on retainer. We provide affordable post-launch support with defined SLAs, giving you peace of mind while staying lean. Perfect for startups that need to conserve runway while ensuring product stability.
Engagement Model: $3,000-10,000/month depending on SLA levelE-commerce sites can't afford downtime—every minute offline costs revenue. We provide 24/7 monitoring, rapid incident response, and proactive maintenance for Shopify, WooCommerce, Magento, and custom platforms. Regular performance optimization, security patching, payment gateway support, and inventory system monitoring ensure your store runs smoothly during peak seasons.
Uptime Guarantee: 99.9% SLA with financial penalties for breachesSaaS platforms require constant monitoring, performance optimization, and rapid incident response to maintain customer trust. We provide comprehensive support including infrastructure monitoring (AWS/Azure/GCP), application performance tracking, database optimization, customer support escalation, and release management. Ideal for B2B SaaS companies with 100-10,000 customers who need enterprise-grade reliability.
Monitoring: Real-time alerts for downtime, errors, performance degradationLarge enterprises often have dozens of internal applications (HR systems, finance tools, inventory management, reporting dashboards) that require ongoing maintenance. Instead of spreading your IT team thin, we provide dedicated support teams for each application or group of applications. Handle change requests, user support, upgrades, and compliance requirements without hiring additional staff.
Staffing Model: Dedicated 2-5 person team per application clusterMobile apps require constant updates for new OS versions, device compatibility, and App Store/Play Store policy changes. We handle iOS and Android app maintenance including bug fixes, OS compatibility updates, third-party SDK upgrades, crash monitoring and fixes, performance optimization, and compliance with store policies.
OS Updates: Compatibility testing and fixes within 2 weeks of major iOS/Android releasesTransparent pricing with clear SLAs and no hidden costs
In-house team cost: 2 mid-level engineers ($140K salary + $35K benefits) = $350K/year
Managed support cost: Professional plan $10K/month = $120K/year
Savings: $230K/year + faster issue resolution + 24/7 coverage + no hiring/training overhead
Every business is unique. Let's customize your support plan!
Support: Reactive work—responding to incidents, bugs, user issues, and emergencies. Focused on
keeping the system operational right now.
Maintenance: Proactive work—planned upgrades, security patches, performance optimization, technical
debt reduction. Focused on preventing future problems and improving long-term health.
Most clients need both. Our plans include a mix of reactive support (60-70%) and proactive maintenance (30-40%).
Essential Plan: 24 hours for P1 (critical), 48 hours for P2 (high), 5 days for P3 (medium)
Professional Plan: 4 hours for P1, 24 hours for P2, 3 days for P3
Enterprise Plan: 1 hour for P1, 4 hours for P2, 24 hours for P3
P1 = System down, revenue-impacting | P2 = Major feature broken | P3 = Minor bugs, enhancements
Yes—70% of our support clients came to us with applications built by other teams or vendors. We conduct a comprehensive knowledge transfer process: (1) codebase review and documentation, (2) architecture walkthrough with original team if possible, (3) 30-day shadowing period where we work alongside your team, (4) runbook creation and knowledge base setup. Transition typically takes 2-6 weeks depending on complexity.
Included buffer: Most plans include 10-15% buffer for month-to-month fluctuations
Overage billing: $150-200/hour for additional work (varies by plan tier)
Plan upgrade: If you consistently exceed limits, we recommend upgrading to the next tier
Project work: Large enhancements outside normal support scope are quoted separately
We send weekly utilization reports so you're never surprised.
Yes. Our DevOps team handles: (1) Cloud cost optimization (reduce bills by 20-40%), (2) Infrastructure monitoring and alerts, (3) Security patching and compliance, (4) Scaling and auto-scaling configuration, (5) Backup and disaster recovery, (6) CI/CD pipeline maintenance. This is included in Professional and Enterprise plans, or available as an add-on for Essential ($1,500-3,000/month).
Essential Plan: No guaranteed after-hours support, but we'll do our best on a case-by-case basis
Professional Plan: On-call for P1 (critical) incidents only, extra fees may apply
Enterprise Plan: 24/7 coverage included, no extra fees
All plans can add on-call coverage for $2,000-5,000/month depending on SLA requirements.
Security patches: Critical vulnerabilities patched within 24-48 hours, routine patches during monthly maintenance
Vulnerability scanning: Weekly automated scans with quarterly manual penetration testing
Compliance support: Assist with SOC 2, HIPAA, ISO 27001, PCI-DSS audits and ongoing compliance
Incident response: Security breach playbooks and forensic analysis if needed
All security work is prioritized above non-critical feature work.
Ticketing: Jira, Zendesk, Freshdesk, or your existing system
Monitoring: Datadog, New Relic, Prometheus, CloudWatch, or custom dashboards
Communication: Slack, Microsoft Teams, email, or scheduled calls
Incident management: PagerDuty, Opsgenie for alerting and escalation
Documentation: Confluence, Notion, or GitHub Wiki
We adapt to your existing tools and processes—no need to change your workflow.
Contract term: Most plans are month-to-month with 30-day notice for cancellation
Pause option: You can pause support for up to 3 months (e.g., during slow seasons) with 2 weeks notice
Scale down: Downgrade to a lower tier instead of canceling completely
No lock-in: We believe in earning your business monthly, not trapping you in long contracts
Annual plans (10-15% discount) require 3-month notice but offer more flexibility than typical vendor contracts.
Documentation-first culture: Every fix and change is documented in runbooks
Team redundancy: Minimum 2 engineers familiar with each application
Knowledge base: Searchable repository of past incidents and solutions
Cross-training: Regular knowledge sharing sessions within the team
Smooth transitions: 2-week overlap when team members rotate off accounts
Unlike in-house teams where knowledge leaves with employees, our organizational knowledge persists.
Smooth operations start here. Contact us for expert support!